Delta CEO Promises SkyMiles Update After Plan Changes Irk Frequent Fliers

MSN - 28/09
Delta Air Lines Inc. is planning more changes to its SkyMiles loyalty program after an overhaul earlier this month triggered an avalanche of negative feedback from members who suddenly found it’s going to be harder and more expensive to reach a higher status or who lost access to airport lounges.

(Bloomberg) -- Delta Air Lines Inc. is planning more changes to its SkyMiles loyalty program after an overhaul earlier this month triggered an avalanche of negative feedback from members who suddenly found it’s going to be harder and more expensive to...
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