New car buyers frustrated by poor communication surrounding when cars will arrive are set to have direct access to internal shipping, cutting dealers out of the loop.
Lengthy delays in the new car supply have caused friction between customers, sales staff and manufacturers, with buyers struggling to get straight answers surrounding when they can expect to get their new car.
VW will give customers direct access to shipping data drom 2024. Photo: Chris Benny
Volkswagen Australia is set to adopt industry-first technology giving customers direct access to API, or application programming interface, shipping information that shows exactly where their car is, and when they should expect to receive it.
Volkswagen's Ralph Beckmann says customers will have clarity around n...
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