A consumer law expert has revealed how Aussie businesses can use extended warranties to avoid their legal obligations, as one of the country’s biggest retailers faces shock claims it sold the “junk” products for more than a decade.
JB Hi-Fi is in hot water over allegations it used “deceptive conduct” in selling the warranties on products since 2011 by claiming they offered guarantees not ensured under Australian Consumer Law.
But the electronics retail giant has disputed these claims, asserting it had always complied with the laws and vowing to defend the accusations in court.
Maurice Blackburn Lawyers has lodged the class action suit in Victoria’s Supreme Court, alleging the warranties were “of little to no value” on products sold since 2011.
But legal expert Philippa Heir explained extended warranties can be a way for businesses to “hide their obligation” under existing consumer law.
She told NCA NewsWire customers were already afforded basic rights under clauses in Australian Consumer Law and there were ...
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