Sickle cell patients have faced ‘poor care’ from ambulance staff – report

Findings of a research project – commissioned by London Ambulance Service (LAS) NHS Trust and carried out by the Sickle Cell Society – into sickle cell patients’ experiences of ambulance care and 999 and 111 calls in London revealed that many patients had negative experiences, some historic and some recent, with LAS, which have affected their confidence in the service.

The research found some of the key themes of those who detailed negative experiences included lack of appropriate pain relief, inconsistent care, having to answer too many questions while in acute pain, and not feeling listened to or respected.

Other themes arising included insufficient priority and slow attendance, not being taken to a preferred hospital and issues with handover fro...
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